Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Share Tenant Voice on FacebookShare Tenant Voice on TwitterShare Tenant Voice on LinkedinEmail Tenant Voice link
We continually listen to our tenants' views, taking them into account when we make decisions about how we deliver our services.
We do this through:
Consultations - We work with our tenants to make sure that we understand their needs and reflect these in any changes we make
Complaints - By listening to you, we can learn when we haven't got things right and put changes in place to improve our services
Community Engagement - Speaking to tenants through door-knocking and engagement activities, giving you chance to make your voice heard
Spotlight sessions - A great way to find out more about our services and hold us to account on our performance
Scrutiny - Working with our tenants to review the services we offer and get a better understanding of how they're being delivered
Gateway Central - Our tenant-led committee, made up of tenants who have a passion for change and want to review our performance
Spotlight Sessions
We're looking for a wide range of tenants to come along to our spotlight sessions, for an overview of how we deliver our services and performance information so you can hold us to account.
These sessions are also used to hear what tenants think about potential changes to the services we offer and give us recommendations.
Previously, we've looked at keeping our communities clean and green, keeping you safe in your communities, our allocations process and keeping you and your home safe.
We continually listen to our tenants' views, taking them into account when we make decisions about how we deliver our services.
We do this through:
Consultations - We work with our tenants to make sure that we understand their needs and reflect these in any changes we make
Complaints - By listening to you, we can learn when we haven't got things right and put changes in place to improve our services
Community Engagement - Speaking to tenants through door-knocking and engagement activities, giving you chance to make your voice heard
Spotlight sessions - A great way to find out more about our services and hold us to account on our performance
Scrutiny - Working with our tenants to review the services we offer and get a better understanding of how they're being delivered
Gateway Central - Our tenant-led committee, made up of tenants who have a passion for change and want to review our performance
Spotlight Sessions
We're looking for a wide range of tenants to come along to our spotlight sessions, for an overview of how we deliver our services and performance information so you can hold us to account.
These sessions are also used to hear what tenants think about potential changes to the services we offer and give us recommendations.
Previously, we've looked at keeping our communities clean and green, keeping you safe in your communities, our allocations process and keeping you and your home safe.
