Scrutiny Group

We're looking for tenants to join our Scrutiny Group, could that be you?

Our Scrutiny Group review the services we offer and how they are being delivered to ensure they meet tenant needs. Scrutiny Reviews are held both in-person and online, at a time that suits everyone involved. 

As a Scrutiny member you will:

• Spend 1-2 hours each week participating in reviews where you discuss new ideas and give feedback (these will last no longer than six weeks at a time)
• Work as part of a team to evaluate our services
• Makes recommendations for service improvements that will benefit all tenants
• Approves final reports before they are presented to our tenant committee, Gateway Central
• Looks at what other Housing providers are doing and make recommendations for service improvements
• Listen to community feedback, making sure the wider tenant voice is considered in the recommendations made.

Some of the skills we would love you to have for this role include:

• A passion for making sure Community Gateway provides great service
• A positive and constructive approach, willing to work as part of a team, with respect for others and good listening skills
• Able to weigh up issues and make fair judgements
• Able to interpret figures, information, form views and discuss opinions
• Embrace new ideas and come up with creative solutions
• Capable of drawing on your tenant experience without focusing on personal issues or complaints
• Willingness and ability to challenge in a constructive manner
• Able to work both in-person and online

What's in it for you?

• The chance to help your neighbours, friends, and your wider community by giving us feedback
• We provide free training to all members to help them to do their role.
• Real influence over service improvements – helping to make sure the services you receive are the best they can possibly be.

Please note this is not a paid role, it is a great opportunity to represent your community and make some new friends. Along the way you’ll also pick up some great perks, training, and experience.

If you'd like to learn more about this role, call us on 0800 953 0213 (option 6), email get.involved@communitygateway.co.uk or fill in the form at the bottom of this page.